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Shipping & Return Policy

Shipping & Return Policy

Shipping Time & Methods

Usually, We do our best to process and handle the orders and Our handcraft Time is 3-7 business days. Orders placed after 11 am may be processed the same business day. Once your order is shipped, you will receive an SMS/Email with tracking information and Delivery Information.

As we will take every customer's order seriously, from processing the order to carefully packing, each order before shipment will go through our multiple review confirmation, so please give some patience to wait for your package arrival.

*Please note that:

The estimated delivery times only and is not guaranteed. 

Shipping Track

Check your SMS/Email. You will receive SMS/Email with tracking number to keep you up-to-date about the transit status of your order.

Contact us. If you still have questions about your order, feel free to contact us via e-mail at info@agcjewelry.com

Foreign Transaction Fees

If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.

Please Note That

  • This item cannot be returned unless it is defective or damaged.
  • This item cannot be modified once you finish the payment.
  • This item is covered by our 40-DAY RETURN policy.

Customer Service

If you still have any more questions about your order, please contact us via e-mail (info@agcjewelry.com)

Refunds Overview

We stand behind our products 100 percent. The intent of our return policy is that you are satisfied with your purchase.
If you purchase an item from us and are unhappy with it for any reason:

We support refund/ exchange service within 40 days.

You may return your item with a receipt or proof of purchase for a refund.

The return fee will be borne by the customer, unless our mistakes.

Items must be returned in salable condition and original packaging. Non-salable items cannot be returned.

Return Detail

  

Refund Time

Refunds are issued in the original form of payment. Please note that a refund issued to your credit or debit card may take up to two weeks to be acknowledged by your financial institution. The order number or proof of purchase is required for refund.

*If you haven’t received a refund yet:

First check your Paypal/bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us (info@agcjewelry.com)

Customer Service

If you still have any more questions about your order, please contact us via e-mail (info@agcjewelry.com)