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Shipping & Return Policy
Shipping Time & Methods
Usually, We do our best to process and handle the orders and Our handcraft Time is 3-7 business days. Orders placed after 11 am may be processed the same business day. Once your order is shipped, you will receive an SMS/Email with tracking information and Delivery Information.
As we will take every customer's order seriously, from processing the order to carefully packing, each order before shipment will go through our multiple review confirmation, so please give some patience to wait for your package arrival.
*Please note that：
The estimated delivery times only and is not guaranteed.
Shipping Track
Check your SMS/Email. You will receive SMS/Email with tracking number to keep you up-to-date about the transit status of your order.
Contact us. If you still have questions about your order, feel free to contact us via e-mail at info@agcjewelry.com
Foreign Transaction Fees
If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
Please Note That
- This item cannot be returned unless it is defective or damaged.
- This item cannot be modified once you finish the payment.
- This item is covered by our 40-DAY RETURN policy.
Customer Service
If you still have any more questions about your order, please contact us via e-mail (info@agcjewelry.com)
Refunds Overview
We stand behind our products 100 percent. The intent of our return policy is that you are satisfied with your purchase.
If you purchase an item from us and are unhappy with it for any reason:
We support refund/ exchange service within 40 days.
You may return your item with a receipt or proof of purchase for a refund.
The return fee will be borne by the customer, unless our mistakes.
Items must be returned in salable condition and original packaging. Non-salable items cannot be returned.
Return Detail
1. The 40-day FULL COVERAGE Return/Exchange Policy applies to the following conditions:
- We sent the wrong order or item(s), you received broken items, or the quality of the product you received is poor/defective.
- You received the incorrect personalized charm, or the picture’s appearance is different from the photo you provided to AGC Jewelry.
- Paint is chipping, crystals fell off, etc. (We will only exchange the item(s) for the same product, or for the item(s) of equal or lesser value.
- In these circumstances, AGC Jewelry will cover the return postage and replacement fees.
2. The following reasons are covered by our 40-day LIMITED COVERAGE Return/Exchange Policy.
(Customer is responsible for return postage fees, and replacement postage fees. AGC Jewelry does not refund any shipping fees.)
- You chose the wrong size bracelet(s).
- Personal Reasons due to changed mind, personal taste, etc. on Non-Personalized Items.
- Personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged.
3. The following are NOT covered by our 40-day return policy, and we are not liable for these issues:
- Personalized items are one-of-a-kind, once your order has been submitted we will immediately begin the production on the personalized items, so we do not accept any modifications or returns for any personalized item(s), as stated in our 40-day FULL COVERAGE Return/Exchange Policy section.
- Products have been exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter that appearance of your product. These chemicals include but are not limited to, liquid silver polish, pools, hot tubs, and spas. Oxidized silver is easily damaged.
- ·Products are damaged by misuse, mishandling, or poor maintenance. Silver pieces are detailed through oxidation; over time, they may appear black. To remove this, clean with a silver polishing cloth to return it to its original look.
4. If the package was unable to be delivered due to the incorrect/insufficient address you provided, you'll be responsible for the charge of redelivery, otherwise, we'll not arrange redelivery or refund.
5. Once the tracking number indicates that the package has been delivered successfully，we're not responsible for the loss of the package.
Return Service Procedure:
1. Please submit a support ticket, and attach clear photos of the items that represent a quality issue.
2. Please follow the instructions that are provided by our customer service team.
3. Returns will be processed within 3 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
Cancellation Policy:
Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 20% restocking fee.
Our reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.
Refund Time
Refunds are issued in the original form of payment. Please note that a refund issued to your credit or debit card may take up to two weeks to be acknowledged by your financial institution. The order number or proof of purchase is required for refund.
*If you haven’t received a refund yet：
First check your Paypal/bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us (info@agcjewelry.com)
Customer Service
If you still have any more questions about your order, please contact us via e-mail (info@agcjewelry.com)